Markdown Case Study
SEMAI Platform.
SEMAI is an AI customer experience platform for insurance and financial services teams. It supports customer support, knowledge, escalation, and analytics.
05_Case StudyMarkdown + diagrams
Summary
SEMAI is an AI customer experience platform for insurance and financial services teams. It supports customer support, knowledge, escalation, and analytics.
What The Client Needed
Insurance teams needed faster support across customer channels while keeping sensitive conversations controlled and easy to escalate.
What I Built
- A customer-facing AI assistant for support questions.
- An admin dashboard for chatbots, knowledge, conversations, and analytics.
- A backend AI service for retrieval, workflows, and integrations.
- Human escalation paths for complex or sensitive cases.
Workflow
Result
The platform helped teams answer common questions faster while keeping humans involved where trust and context mattered.
What This Shows
This project shows how I build AI systems around business operations, not just chat interfaces.
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